Trafalgartickets Reviews

I have TWO trips planned for 2023 and I haven't even taken them yet and this one star is all I can give Trafalgar. They offer a phone number that is useless -no one answers. They offer a chat session that is also useless. I have gone on there SIX times and each time I have been hung up on and disconnected and no one on their end makes any effort to get back with me. I have asked if they are human to which there is no reply. I ask to speak to a supervisor and the robot wants to know why. The absolute worst communication. They asked me to fill out a survey and if I did they would grant me a $250 voucher to use on an upcoming trip. I did my part, but they won't do theirs and can't even ask why because they don't pick up the damn phone!!!

Tried to get information on a particular tour. On the phone, waiting for a representative close to THREE hours, and nothing. Tried the chat..useless.....instead of addressing my particular concerns, I was given endless links.

Wow! I was on the cusp of booking with Trafalgar but had a couple of questions. The website has a chat room and I waited a good amount of time before someone would "chat" with me. "Cassandra" enters the chat and did NOT answer my particular question. lnstead, she gave me a link to a brochure to many other tours they had and then promptly disconnected us! I then called their phone number in hopes of talking to a live person and was put on hold and never spoke with anyone. I was curious about Trafalgar reviews in hopes that Cassandra was just a random nonhelpful employee and that in general, they do answer their phone calls; however, it appears that "Cassandra" actually does represent the company! I feel like I dodged a bullet or perhaps I should be charitable and say that maybe I just fell through the cracks on an off day. I'll be looking for another tour company. Thank you to all who took the time to share your experiences so that the rest of us can have some guidance in selecting a tour company.

Unfortunately I won't be taking a tour with Trafalgar and wouldn't recommend anyone else use them either.
My father used to say "If someone lies to you, then shame on you for doing business with them or their company". He also said, "That the truth can be misleading if spoken correctly", and trust me the representatives for Trafalgar are masters at using the right words and terms to mislead.
This happened not just once from one representative, but twice and with different people at Trafalgar and rest assured don't believe anything they say without reading all the fine print and links and know what they mean when they say not to worry, your Tour or Cruise deposit is "Fully Refundable".
You will NOT get your deposit money back, however if you look deep down in the fine print of your booking receipt you'll find a link for booking that says "not refundable, but able to be used for another trip with them within a year.
This may have been a $400 lesson in trust, but I'll do my best to warn others with posts on social media and telling all my friends and neighbors who are also retired and travel.
Not a company I'd recommend doing business with.

Trafalgar is a money scoop, Kiss it goodbye. The trip Guides are Phenomenal, the company is DIRT. I think they are in financial trouble. Trying to get them on the phone is impossible. Have been through Europe Rome to London, Then Portugal and Spain. Quality of Excursions are poor, and cheaply done. Hotels are outside of city centers to make you dependent on them. Most provide dinners are Minimal. The Guides where Professionals and made the trips worth it. They keep this company going....they should give up!

I actually did not travel with Trafalgar but wanted to share what little experience I did have. I signed up for a tour coming up this summer. I was quoted a price for the tour including a single supplement. I paid my deposit and independently booked my Business class air travel to Europe. Then I convinced someone else to join the tour. After all this I was told they would not honor my single supplement. Now I am left with air travel to Europe and no tour. The single supplement is a deal breaker. I have traveled to every continent except Antarctica. I have never felt as fleeced by any company as I do with Trafalgar. Needless to say, Trafalgar is on my "no-fly" list.

I used Trafalgar for the Contrasts of Italy and it was an amazing experience. I travel host was wonderful and had no issues with Trafalgar. This was my first time using them and I can say it was the absolute best time of my life! I am planning another trip with them for next year.

I along-with my wife took a trafalgar’s tours - capitals of scandinavia.. i would like to share that though trafalgar charges a good amount of money for the tour, the rooms provided by trafalgar were like dormitories / hostel rooms. Very small with sagging mattresses. Not even air cooled.. very uncomfortable. And no redressal even after repeated observations by travelling passengers.

I raised up the issue. My review has not been put up on their website despite my repeated requests.. Thats why writing here now.. Reply recd after one month and that too is very diplomatic and unreasonable.

I was told very good abt them by makemytrip.com when i was booking my trip but unfortunately, had a bad taste.. guys be aware..

It is very very doubtful that I will ever travel with Trafalgar again. I took my first trip with Trafalgar last month (Aug 2022).
Many of the overnight stops could be provided in hotels that are closer to the centre of the cities/towns. I did not see some cities that were on the agenda.
The chosen outer suburb hotels were not near any shops or noted historical sights. Nor were there any nice views from the hotel windows. And the 'added extras' were too expensive.
I have done tours with other agencies and had plenty of time to walk around and view the central areas of the visited cities.

Our first Trafalgar travel never happened. Plane trip was cancelled( not their fault) and the airline had no way to get us to our tours for days. Trip was cancelled and we are still waiting almost 3 months to see if we are getting a refund. Airline refunded money to Trafalgar 2 months ago and we are still waiting. Any travel system who says phone hold for 3 hours possible is scary. no word from company and still waiting

We booked a tour with Trafalgar back in 2019 for travel in 2020 and paid $7911.00 in full. The tour was cancelled of course because of COVID. We were offered no refund only a credit. We rebooked the same tour in 2021 for 2022. In June, two weeks before our trip, Trafalgar cancelled the tour. Offered a full refund this time. Great! Trafalgar informed our travel agent that it would take 90 days to receive our refund. It has been 111 days plus the 2 years since they received our payment in full. We have been more than patient and have received no communication from them directly, in spite of our reaching out. Might be time for the BBB?

So far my experience has been awful. I paid upfront the full fare of our tour and I’ve canceled way before time to no avail so far. No reply to my emails and I have emailed a handwritten letter as well. For the first four months every time I had a query they couldn’t find me in their system and yet I was holding the paperwork as I communicated! It’s been hideous. Now we want to cancel as the trip so far is not going and I don’t trust it to, and they are not replying to me! When they did reply before I emailed to cancel, their assistance wasn’t thorough at all. I will go to the ACCC as I’ve read below that they don’t refund and can’t afford the delay of $7k returned. We need to make other arrangements and other bookings. They want us to give 100 days notice but they’ll only give you 45 if the trip doesn’t happen. That’s not fair or helpful.

Booked a trip through Trafalgar to Germany and Austria for July 7/2020. Started paying 4/2018. Paid final payment on 11/2019. Total of $9,476.16. Trip was cancelled due to Covid. We were given the option of a refund or if we let the money ride, no matter the cost of the trip when it finally happens, we would owe NO MORE MONEY. Initially booked the trip with 3 extra days at a cost of $720. With Covid still prevalent, we cancelled the 3 extra days early on. Have been trying for months to get the refund of $720. After waiting hours on the phone for a Trafalgar customer service agent, our travel agent explained that there is no money in our account for a refund. The Trafalgar agent said, "The airplane tickets were more money." What about the promise of "if you let the money ride?" Trafalgar had our money for over 2 1/2 years. We could have at least earned a bit of interest if it was in our possession. First and Last trip with Trafalgar. Don't trust them.

Should have read reviews before we traveled, have had same experience as many of the reviews, will never travel with Trafalgar or its other companies, they canceled a guaranteed departure ,then said they reimburse for expenses incurred with our having to rebook,absolute nightmare dealing with customer NO service. Trip was to Italy less than stellar, good but not great, go with anyone else.
Hope this saves future headaches for fellow travelers.

Back from our trip with Trafalgar (Scotland's Highlands Islands and Cities. Our accommodations were maybe two star and not designed for individuals over 50 as most had no elevators. Rooms were very small and not really designed for two individuals.
Our guide for the tour was very knowledgeable on the subject matter but was not responsive to individual requests. Our driver was excellent. On some days we spend a excessive time on the bus or ferries getting from one location to another. Tour description does not fully explain the amount and difficult in walking required for this tour.